Terms & Conditions
Candor Marketing Inc
These Terms and Conditions ("Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you," "User," or "Client"), and Candor Marketing Inc ("we," "us," "our," or "Company"), concerning your access to and use of our website at https://info.candormktg.co/ (the "Site"), our client acquisition services, and any related text messaging, email, phone, or scheduling communications. By accessing the Site, engaging our services, or providing your contact information through any Candor Marketing Inc web form, you acknowledge that you have read, understood, and agree to be bound by these Terms.
If you do not agree with all of these Terms, you are expressly prohibited from using the Site and our services, and you must discontinue use immediately.
1. Agreement to Terms
By using the Site or engaging with Candor Marketing Inc, you agree that these Terms govern your relationship with us. We may revise these Terms at any time by updating this page, and the most current version will always be posted here. Your continued use of the Site or services after any change constitutes your acceptance of the revised Terms.
2. Our Services
Candor Marketing Inc is a client acquisition agency for appointment-based service businesses, including dental, orthodontic, chiropractic, physical therapy, med spa, aesthetics, and plastic surgery practices. Our services include Google and Instagram advertising campaigns, AI-powered 24/7 inquiry response and appointment booking, automated client reactivation and recall, review automation, content creation, and a 7-day rapid launch program.
We promise booked client appointments, not medical or clinical results. No honest marketer can guarantee a medical outcome, and Candor Marketing Inc never will. Any performance commitment we make relates to qualified booked appointments and is governed by the terms of your individual service agreement.
3. SMS Messaging Terms
This section governs all text message communications you may receive from Candor Marketing Inc. By opting in to SMS, you agree to the terms below.
Program Name
Candor Marketing Inc SMS
Program Description
Candor Marketing Inc sends text messages about responses to your inquiries, appointment scheduling notifications and reminders, account and service updates, customer support, and, only if you have separately opted in to marketing messages, promotional offers and updates from Candor Marketing Inc.
Message Types
Depending on the consent you provide, you may receive inquiry follow-up messages, appointment confirmations and reminders, account and service updates, and, only if you opted in to marketing messages, promotional offers. Transactional and non-marketing messages may be sent based on your inquiry or account activity regardless of marketing opt-in status.
Message Frequency
Message frequency varies based on your inquiry, scheduled appointments, and account activity.
Message and Data Rates
Message and data rates may apply for any messages sent to you from us and to us from you. Check with your mobile carrier for details on your messaging plan.
Opt-In and Consent
You opt in to text messages by checking an unchecked, optional SMS consent checkbox on our contact form at https://info.candormktg.co/contact or on other Candor Marketing Inc web forms. We provide two separate checkboxes: one for non-marketing messages (inquiries, appointment scheduling, reminders, and account updates) and one for marketing and promotional messages. Providing your mobile number and opting in to SMS is not a condition of any purchase or of using our services. You may decline to provide consent and still submit a form or use the Site.
Opt-Out Instructions
Text STOP to cancel at any time. You will receive one confirmation message verifying your opt-out. After opting out, you will receive no further SMS messages from Candor Marketing Inc except where a transactional message is required to confirm your opt-out request.
Help & Support
Text HELP for assistance or contact our support team at nick@candormktg.com or call 386-205-3056. Support is available Monday to Friday, 9:00 AM to 6:00 PM ET.
Carrier Liability Disclaimer
Carriers are not liable for delayed or undelivered messages.
SMS Consent Is Not Shared
Candor Marketing Inc does not share SMS consent or text messaging originator opt-in data with affiliates or third parties for marketing or promotional purposes, except for aggregators and providers of the Text Message services that deliver messages on our behalf. For full details, please review our Privacy Policy.
4. Intellectual Property Rights
Unless otherwise indicated, the Site and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site are the proprietary property of Candor Marketing Inc or are licensed to us and are protected by applicable copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any Site content without our prior written consent.
Marketing assets, ad creative, funnels, and automation workflows produced by Candor Marketing Inc for a Client remain the property of Candor Marketing Inc until full payment is received, at which point ownership transfers to the Client as specified in the individual service agreement. Third-party tools and platforms used in delivery remain governed by their respective terms.
5. User Representations
By using the Site and our services, you represent and warrant that:
- You are at least 18 years of age and have the legal capacity to enter into these Terms.
- All information you provide through the Site or any Candor Marketing Inc web form is accurate, current, and complete.
- The mobile number you provide, if any, is yours or you are authorized to use it for the purpose of receiving text messages from Candor Marketing Inc.
- You will not use the Site or services for any unlawful or prohibited purpose.
6. Client Responsibilities
For Candor Marketing Inc to deliver effective client acquisition services, Clients agree to provide timely access to required assets, including brand materials, access to advertising accounts, calendar and scheduling systems, and any approvals needed to launch campaigns. Delays in providing assets or approvals may affect launch timelines and performance commitments.
Clients are responsible for the accuracy of practice information, offers, and compliance of their own services with applicable healthcare and advertising regulations. Candor Marketing Inc is not responsible for clinical outcomes, patient care, or regulatory compliance of a Client's practice.
7. Payment and Fees
Fees for services are set forth in your individual service agreement with Candor Marketing Inc. Unless otherwise stated, fees are due according to the schedule in that agreement. Ad spend on Google and Meta platforms is separate from our service fees and is the responsibility of the Client. Late payments may result in suspension of services until payment is received.
8. Disclaimers
The Site and services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. Candor Marketing Inc does not warrant that the Site will be uninterrupted, error-free, or free of harmful components, or that any advertising campaign will produce a specific number of leads, appointments, or revenue. Marketing results depend on many factors outside our control, including market conditions, practice capacity, and Client responsiveness.
9. Limitation of Liability
In no event will Candor Marketing Inc or its directors, employees, partners, or agents be liable to you or any third party for any direct, indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, loss of data, or business interruption, arising out of or related to your use of the Site or services, whether based on warranty, contract, tort (including negligence), or any other legal theory, and whether or not we have been advised of the possibility of such damages. Our aggregate liability for any claim arising out of or related to these Terms or the services shall not exceed the total fees you have paid us in the three months preceding the event giving rise to the claim.
10. Indemnification
You agree to defend, indemnify, and hold harmless Candor Marketing Inc and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorney fees, arising out of or relating to your use of the Site, your breach of these Terms, your violation of applicable law, or the content or services you provide through your practice.
11. Third-Party Services
The Site and our services rely on third-party platforms and tools, including our customer relationship management and automation platform, Calendly for scheduling, Google for analytics and advertising, Meta for advertising on Facebook and Instagram, and Cloudflare for website hosting and security. We are not responsible for the performance, availability, or practices of these third-party services, and your use of them is subject to their respective terms and policies.
12. Privacy Policy
Your use of the Site and services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information, including SMS opt-in data. For information regarding how we collect and protect your data, please review our Privacy Policy.
13. Governing Law and Dispute Resolution
These Terms and your use of the Site and services are governed by and construed in accordance with the laws of the State of South Carolina, United States, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or the services shall first be addressed through good-faith negotiation between the parties. If the dispute cannot be resolved through negotiation, it shall be submitted to binding arbitration in Greenville, South Carolina, under the rules of the American Arbitration Association.
14. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, legal requirements, or operational practices. When we do, we will revise the "Last Updated" date at the bottom of this page. We encourage you to review this page periodically to stay informed about the terms that govern your use of the Site and services.
15. Contact Us
If you have questions or comments about these Terms, our SMS program, or our services, please contact us at: