Privacy Policy
Candor Marketing Inc
This Privacy Policy explains how Candor Marketing Inc ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website at https://info.candormktg.co/ (the "Site") or use our services. By accessing or using the Site, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.
Candor Marketing Inc is a client acquisition agency for appointment-based service businesses, including dental, orthodontic, chiropractic, physical therapy, med spa, aesthetics, and plastic surgery practices. Our services include Google and Instagram advertising campaigns, AI-powered 24/7 inquiry response and appointment booking, automated client reactivation and recall, review automation, content creation, and a 7-day rapid launch program. We are based in Greenville, South Carolina and serve businesses across the United States in all 50 states.
Mobile Data and SMS Privacy Guarantee
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services. Candor Marketing Inc does not share SMS consent with affiliates or third parties. Customer opt-in data is never sold, rented, or shared for marketing purposes.
Information We Collect
We may collect the following types of information:
- Personal Data: First name, last name, email address, phone number (including mobile number), and practice or business name that you voluntarily provide when filling out a form, scheduling a strategy call, or contacting us.
- SMS Opt-In Data: Your mobile number and express consent to receive text messages, captured only when you check the applicable SMS consent checkbox on our contact form or other Candor Marketing Inc web forms.
- Derivative Data: Information our servers automatically collect when you access the Site, including your IP address, browser type, operating system, device identifiers, access times, and the pages you viewed directly before and after accessing the Site.
- Appointment Data: Scheduling preferences, selected appointment times, calendar entries, and notes you provide when booking a strategy call through our online scheduling tools.
How We Collect Information
We collect information directly from you when you fill out a form on the Site, schedule a strategy call through our online calendar, send us a text message or email, call our office, or otherwise interact with us. We also collect information automatically through cookies, analytics tools, and advertising pixels when you visit the Site, as described in the Cookies and Tracking Technologies section below.
How We Use Information
We use the information we collect to:
- Respond to your inquiries and provide information about our services.
- Schedule, confirm, and remind you about strategy calls and appointments.
- Send account and service updates relevant to your engagement with us.
- Send marketing and promotional text messages only if you have explicitly opted in to receive them.
- Operate, maintain, and improve our services, website, and client acquisition workflows.
- Measure and analyze advertising performance for our own business and on behalf of our clients.
- Comply with applicable legal obligations and protect our rights and the rights of others.
SMS and Communications
By default, providing your phone number is optional and is not required to submit a form unless you check an SMS consent box. We use SMS (text messaging), email, phone calls, voicemail drops, and call tracking to communicate with you.
How You Opt In to SMS
You opt in to text messages by checking an unchecked, optional SMS consent checkbox on our contact form at https://info.candormktg.co/contact or on other Candor Marketing Inc web forms. We provide two separate checkboxes:
- Non-marketing messages: Consent to receive text messages about your inquiry, appointment scheduling, reminders, and account updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.
- Marketing and promotional messages: Consent to receive marketing and promotional text messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.
Message Types You Will Receive
Depending on the consent you provide, you may receive inquiry follow-up messages, appointment confirmations and reminders, account and service updates, and, only if you opted in to marketing messages, promotional offers. Message frequency may vary. Message and data rates may apply.
Consent Is Not a Condition of Purchase
Providing your mobile number and opting in to SMS is not a condition of any purchase or of using our services. You may decline to provide consent and still submit a form or use the Site.
SMS Consent Is Not Shared
Candor Marketing Inc does not share SMS consent or text messaging originator opt-in data with affiliates or third parties, except for aggregators and providers of the Text Message services used to deliver messages on our behalf. Carriers are not liable for delayed or undelivered messages.
Data Sharing Policy
Candor Marketing Inc does not sell your personal information. We do not rent or share lead data for marketing purposes. We do not share SMS opt-in data or consent with affiliates or third parties for marketing or promotional purposes, except for aggregators and providers of the Text Message services that deliver messages on our behalf. Information sharing to subcontractors in support services, such as customer service, is permitted, and those subcontractors are bound to process information solely to support our operations and are prohibited from using it for their own purposes.
We may share information with service providers who perform services on our behalf, such as website hosting, analytics, payment processing, email delivery, and customer support. We may also disclose information when required by law or to protect our legal rights.
Cookies and Tracking Technologies
The Site uses cookies, analytics, and advertising pixels to measure traffic and ad performance. These may include Google Analytics, Google Ads, and the Meta Pixel (for Facebook and Instagram advertising). Cookies are small data files stored on your device that help us understand how you use the Site and improve your experience. You can set your browser to refuse cookies or alert you when cookies are being sent; however, some parts of the Site may not function properly without them.
Data Security Practices
We use administrative, technical, and physical security measures to help protect your personal information. These measures include access controls, encryption in transit, secure hosting infrastructure, and vendor due diligence. While we take reasonable steps to secure your information, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you opt out of SMS or request deletion of your data, we will remove your information from our active systems in accordance with our retention schedule and applicable law.
Third-Party Services
We use a customer relationship management and automation platform that acts as our primary data processor. It stores contact data, conversations, form submissions, and automation workflows on our behalf and enables SMS, email, calls, voicemail drops, and appointment scheduling for our business. We also use Calendly for scheduling, Google for analytics and advertising, Meta for advertising on Facebook and Instagram, and Cloudflare for website hosting and security. Each of these providers processes data under agreement with us and is bound by applicable data protection obligations.
Your Rights and Choices
You have the right to access, correct, or delete the personal information we hold about you. You may review or change the information in your account at any time, or you may terminate your relationship with us by contacting us directly. You may also opt out of marketing communications at any time.
Opt-Out Instructions
- SMS opt-out: Reply STOP to any text message from Candor Marketing Inc to unsubscribe at any time. You will receive one confirmation message verifying your opt-out.
- SMS help: Reply HELP to any text message for assistance, or contact us by email at nick@candormktg.com or by phone at 386-205-3056.
- Email opt-out: Use the unsubscribe link in any marketing email or contact us using the details below.
Children's Information
The Site and our services are intended for business owners and adults. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us and we will promptly delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the bottom of this page. We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Information
If you have questions or comments about this Privacy Policy, please contact us at:
For more information about how we use text messaging, please also review our Terms and Conditions.